Shipping Policy

TheDietPros.com Shipping Information/Rules

At “TheDietPros.com” our goal is to provide you with the product you want in the fastest time. Shipping your product immediately and at the lowest possible price is our TOP priority. For this reason we offer our customers the most affordable shipping available by partnering with USPS. All orders (excluding FedEx International Shipments) placed before 3:30 EST (12:30pm Pacific Standard Time) will be picked, packed, and shipped that same day. All orders over $100 will receive FREE ground shipping. All other ground deliveries are $5.95 within the continental United States. At TheDietPros.com we will not burden our clients with expensive shipping while baiting our clients with “low” prices, as our competitors may do. Please Note: We respect and appreciate our service men and women greatly. However, items shipped to APO’s or Military Installations may not be applicable to the following schedules or insurability qualifications for natural or unnatural reasons. We will make every effort to insure items sent to Military Bases, Installations or Carriers or other Fleet are placed at the top of our shipping order and will be given preference of low stock orders. We thank our non-military service personnel customers for understanding in advance.
100$ “Ground” Shipping Details

  • Free “Ground” shipping on orders over $100.
  • Offer valid in the continental United States.
  • Does not include or guarantee Saturday delivery although some packages may arrive on Saturday.
  • Offer cannot be made retroactive for purchases made prior or on multiple or different dates.
None of these methods can be specifically identified with you with the exception of cookies.


Exceptions

Due to dimension and weight limitations assessed by USPS (‘irregulars’), some bulk orders made may incur additional freight charges. Please call us or e-mail info@thedietpros.com if you think you may be placing an order that could incur a shipping charge. We will confirm if your order does need a freight charge and can supply you with a shipping cost for your purchase at that time. Additionally, please note that we comply with all Federal requirements with regards to applicable laws, interstate commerce codes, statutes and rules applying to freight, shipping and air or ground transport.
Overnight Shipping Details

  • Overnight shipping is not available on all products.
  • Overnight shipping offers only valid in the continental United States.
  • Overnight shipping does not include early morning delivery OR Saturday delivery.
  • All orders requiring more than one package will incur an additional shipping cost per package
  • Orders for overnight shipping must have an actual or dimensional weight of 4 lbs. or less.
  • Offer cannot be made retroactive for purchases made prior or on multiple or different dates.

Back Ordered Items

After your initial shipment of in stock items are sent, all remaining back ordered items are shipped free of charge. If all items are out of stock when you submit your order, you are responsible for the initial shipping charge. If we receive a portion of the order we will ship those items at the original cost of shipping and the remaining back ordered items will ship at no cost to you. The method of shipping will depend on the best option available. Back ordered items will ship First Class Mail, or Priority Mail*, whichever is more appropriate, and this decision is made on an individual basis. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at info@thedietpros.com You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental United States. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or USPS Priority mail*.

General Travel Time Breakdown

With the exception of Priority Overnight Saturday Delivery, weekend days are not included in the travel time of a package. All USPS Priority Mail shipments offer tracking. 'Business days' include Monday, Tuesday, Wednesday, Thursday and Friday and exclude all Federal or National Holidays. PLEASE Note: Transit days for ground shipments are business days and do not include weekends or holidays. Transit days are approximate and not guaranteed on ground shipments. *Priority Mail: Typical travel time is 3-5 working or business days regardless of destination, and also depending upon time of year. This shipping option is not insured and does offer a tracking service. Please see USPS.com for details. Offer not available in all states. IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. They are automatically collected by our web server.

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